Effective Date: 00/00/2025

We take great care in ensuring every product leaves our store in perfect condition.
Because each item is checked before dispatch, we generally do not offer refunds or exchanges for change of mind, incorrect sizing, or accidental orders.

Refunds are only provided where an item is faulty or defective, in line with the Australian Consumer Law.

Faulty or Damaged Items

If you believe your item is faulty, please contact us within 7 days of receiving your order at [your email address] with:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the fault

We’ll assess your claim and, if approved, offer a refund or replacement depending on availability.

Items deemed faulty due to misuse, general wear and tear, or failure to follow care instructions are not eligible for refund.

Condition of Returned Items

To qualify for a refund or replacement:

  • The item must be unused, unworn, and in its original packaging
  • All tags, labels, and accessories must still be attached
  • Proof of purchase must be provided

Items that show signs of wear, alteration, washing, or damage after delivery will not be accepted for return.

Refund Process

Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable, and customers are responsible for return postage unless the product is confirmed to be faulty.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded under any circumstances:

  • Personal or intimate products
  • Earrings or accessories that come into contact with skin
  • Perishable or custom-made products
  • Gift cards or digital items

Need Help?

If you’re unsure whether your item qualifies for a refund, please reach out before returning it:
📧 admin@businessname.com.au